Providing support tools to help users maintain a healthy and positive player experience so users can Just be fans.


Users may disable (hibernate) or permanently deactivate (close) their account anytime, for any reason.

Any FanUp entries eligible for refund will be removed and refunded.

You may request to withdraw any remaining funds from your FanUp account.

You may choose to open access to your hibernated FanUp account by contacting customer support at


In compliance with certain US state law, you have the ability to restrict the following for your FanUp account during a specific time-period: total amount of deposits, total amount of entry fees, and number of FanUp fantasy leagues/contests.

Users should contact to make a self-restriction request or inquiry.


If you, a friend or family member have questions or concerns about your fantasy sports playing habits, we encourage you to contact the National Center for Responsible Gaming. This organization, and others like it, offer support and counseling to those with problem gaming-related issues.

National Center for Responsible Gaming can be contacted confidentially, 24 hours a day, at 1-800-522-4700. Their New York number is 877-846-7369.

If you or someone you know has a gambling problem, help is available. Call (1-800-GAMBLER).